// Get in touch

LET'S TALK PACKAGING.

Whether you need a quote for 1,000 cups or 1,000,000, have a compliance question, or
just want to see what our factory looks like — we’re a real conversation away.

We reply to every enquiry within 24 hours on business days.

[email protected]

Quotes, samples, compliance docs · reply within 24h

86 181 3777 5897

Fastest response · Mon–Sat 8am–7pm CST

Address

22nd Floor, Universe Star, Shangding Road, Zhengzhou, Henan

Request blank samples

Ships within 3 business days · no payment required

GET A QUOTE

We’ll reply with pricing, lead time and a design proof timeline within 24 hours.

🔒 reply within 24h · no commitment · no spam

FREE SAMPLES

Request blank production samples — actual cups, pouches or bowls. Ships within 3 business days. No payment required.

📬 ships within 3 business days · free worldwide

GENERAL ENQUIRY

Compliance questions, partnership enquiries, media requests, or anything else — we read every message.

🔒 reply within 24h on business days

🇨🇳

FACTORY

Guangdong Province, China
Manufacturing, production and dispatch hub for all global orders.

Mon–Sat 8:00–19:00 CST (UTC+8)

🇺🇸

USA & CANADA

Serving all US states and Canadian provinces via DDP air and sea freight. Express delivery 5–8 days.

EST response: reply by end of next business day

🇬🇧

EUROPE

UK, Germany, France, Netherlands, Nordics and all EU markets. CE and BRC-ready compliance documentation available.

CET response: reply by end of next business day

🇦🇺

AUSTRALIA & NZ

DDP delivery to major Australian cities and New Zealand. Express air 5–7 business days from dispatch.

AEST response: reply by end of next business day

After you send your message

WHAT HAPPENS NEXT.

We read your enquiry

Every message is read by a real account manager — not filtered by a bot. We look at your product type, quantity and any artwork notes.

Within 24h

You receive a tailored quote

We reply with unit pricing, lead time, recommended print method and a design proof timeline. We show pricing at multiple quantity tiers so you can choose what fits.

Same reply

We create your design proof

Once you decide to proceed, our design team creates a Pantone-matched print-ready proof. Unlimited revisions until you approve it.

2–3 business days

Production starts immediately

The moment you approve the proof, production begins. You’ll receive a pre-shipment QC photo report before we dispatch.

7–15 business days

Why Choose CustomCups?

From custom printed solutions to fast global delivery, here’s why businesses worldwide trust us with their cups.

Frequently Asked Questions

What's the minimum order for a first enquiry?

No minimum for an enquiry — just send us a message. Our production MOQ is 1,000 pcs per design, but we’ll quote any quantity and let you decide what works.

Are you a factory or a trading company?

We’re a direct manufacturer. We own our production facility in Guangdong Province, China. No agents, no middlemen. We welcome factory audits to verify this.

I don't have artwork yet. Can I still enquire?

Absolutely. Our designers will create artwork for you as part of the quote process — no charge. Just send us your logo and brand colours to get started.

Do you reply to every message?

Yes, every single one — within 24 hours on business days. If you haven’t heard back in 24 hours, check your spam folder or WhatsApp us directly.

How fast can I get a price?

Fill in the quote form with your product type and quantity — we’ll have pricing back to you within 24 hours, usually much faster for standard products.

Can I speak to someone on a video call?

Yes. We’re happy to schedule a Zoom or Teams call for larger orders, factory tours, or complex technical discussions. Mention it in your message and we’ll propose a time.

"Quoted us within 6 hours of our enquiry, had a proof in 2 days, and delivered in 14. Every factory should work like this."

"I've worked with a lot of Chinese factories over 15 years. FHQPAK is one of the very few that actually reads your message properly and replies with what you asked for."

"Asked about their FDA compliance on a Friday evening. Had a full documentation pack in my inbox by Monday morning. That's the kind of supplier you keep."